Mercedes-Benz Service Specials

As always, Terry McKie takes good care of his clients during the drop off and pick up of their vehicles. His knowledge and expertise of repair, really makes one confident that you're in good hands at this dealership.

Worked with Clif and he went above and beyond to take care of me. I had no appointment and needed the car back same day, he took care of it and made it happen even when they had to get a part they didn’t have due to an unforeseen complication

Excellent customer service. Ask for Jimmy. He’ll take good care of you.

I loved my experience with Mercedes-Benz of Beverly Hills thanks to the wonderful experience Terry McKie provided. Terry went above and beyond to make servicing my car as easy as possible. I’ve been getting my car serviced for years and haven’t come across someone who was inviting and accommodating like Terry. Makes me want to be a Mercedes-Benz owner for life. Thank you!!!

Was beyond enraged by Corporate Mercedes (non) roadside service, total snafu then 4-5 days to even look at the problem but/and was calmed and well taken care of by Clifford Louissant in BH...lucky to have him.

Totally seamless experience today. The very best dealer and service rep Terry McKie who is caring and amazing. The best dealer in Los Angeles. Thanks!! My last experience a few months ago was difficult because of Keys Mercedes lapse of my service agreement and total lack of diligence and personal service. Terry McKie read my contract and explained what I needed to do. So all done and now all good !

courteous did a through job - I hope so for the cost of the service. Loyal Mercedes customer

This was my first time at Mercedes Benz of Beverly Hills for service to repair my vehicle’s sunroof. Clif let me know approximately how long my vehicle would be in for service and the nature of the repair. When it was ready, my vehicle was beautifully cleaned, and I enjoyed using the sunroof. I did have to take it back for a follow up, and Clif and the service technician had things resolved effectively and efficiently - within minutes while I waited. Clif and each member of the team at Mercedes Benz Beverly Hills I interact with are helpful, ...

Just got a GLC300 from this BHMB, and they are quite nice people who are patient to go through every detail of the product that I was going to purchase. Also, highly recommend Stephanie Bruce who is very responsive even after I purchased this vehicle.

Had great customer service from Mark Oliver. Did routine oil change and recall within the day. Fast service, very nice service front desk personnel, clean loaner car, and good car wash at the end.

Excellent!

always smooth when I get service here thanks to Corey! they also washed my car and cleaned it. Went in for an oil change and came out looking even newer. They also hooked me up with a loaner car since it took a day. I pay a lot for my car but the service provided is giving me a quality return of investment.

I don't normally take the time to acknowledge someone for doing an outstanding job. But Im taking the time to give a shout out to Muinq for making a difficult situation bearable.

Did a service B, changed new tired there. Lauren is a great advisor, very professional and friendly, easy to communicate and work with. Highly recommended.

Service Specialist Mark was terrifically attentive and punctual. Service completed quickly, including dashboard replacement. Highly professional. I have other car services occasionally at competing MBZ and always get the best service with Mercedes of Beverly Hills.

Service was timely and efficient, I’m very happy with your service, your professionalism is highly appreciated , this was an A service, it wasn’t a complicated issue, thanks

Service is very good and honest and I can trusted. This place is the one of the most famous dealer and I'm supper happy to be shopped this dealer.

My Service Advisor, Terry McKie, makes the task of car maintenance a dream. Terry is professional and provides excellent customer service. Terry is the BEST… period!!

Excellent customer service with Zach! I brought my car in for basic service it was above and beyond! The best ever! I’ll be back soon

Very pleased with the professionalism, knowledge, and punctual customer service provided by my service advisor, Zach Wallace. The courtesy car and technician works were excellent. Thank you.

Great experience. Good communication. Will definitely go back if necessary.

Dropped my car off for service this morning &Carlos Enriquez helped me Great service, very professional Picked up my car washed and ready to go by 6pm.

I worked with Michael Reyes a top class service advisor. He demonstrated great professionalism in dealing with my car issues. Michael Reyes went the extra mile and kept me updated throughout the process. To say my expectations were met would be an understatement, Michael Reyes overdelivered and is a valuable asset to the symbol of excellence that is Mercedes.

. I had a great experience at Beverly Hills Mercedes-Benz. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this thank you

Stephanie was great! She made the experience fun, and easy. I’m buying a new car for my daughter. We test drove the car, and it was perfect. When we move from Laguna Beach in a few weeks I’m definitely buying from this dealership, and from Stephanie.

Great service, great communication. I made an appointment, dropped the car off. Had an estimate the same day and the car was ready and even washed the next day.

I made an appointment for Monday morning at 7am I was able to set my appointment in Sunday night and get in by Monday. I needed to get a recall done and something diagnostic to find out what was happening with a acceleration studder I was able to get everything done smoothly and quickly. My service advisor was very knowledgeable and was able to tell me what was wrong with the car.

Easy to make an appointment. Terry McKee explained everything needed and cost matched his estimate. Promised loaner car was immediately available. Terry has been my service representative for 30 years. He has always been responsive and gone out of his way to be helpful.

great service, very nice staff, clean and open facilities, my car is sparkling clean and working great after the service. thank you so much mercedez

Friday afternoon I drove into Beverly Hills Mercedes with a dangerously low tire (& no appointment) . ServiceAdvisor Muniq Bynum went above and beyond taking care of me, fortunately located a tire & also made sure my car received the necessary computer update it needed while I was waiting there getting the tire replaced! Thank you Muniq for staying late to assure everything was finished!

I brought my car in for servicing and it went smoothly and my car was ready on time. Super easy to deal with their service rep.

The camera on my car had a recall, and Ivan scheduled me to get in there for service quickly. I appreciate the great customer service he gives me every time

My car’s suspension went out the day before my birthday, and Zach W. went above and beyond for me!! From the second I stepped in to the dealership, til the time I picked the car back up. Everything went very smooth, he kept me updated along the way, and even got me set up with an Alto driver. Zach had a wonderful deposition, and I enjoyed speaking with him. I’ll only use Zach from here on out! 10/10 would recommend.

My advisor is very nice. He tried to arrange everything as fast as possible for customers. The waiting room there is pretty good. A good experience in general.

Everything is excellent. The waiting room has the TV disconnected or broken. The second TV was in a room With such tall chairs I couldn’t sit or get up on the chairs. They need at least one table with regular chairs so senior citizen could wait without a struggle. My representative Elan is superior. Conscientious and efficient. Excellent rapport with customers. Caring.

Service is always excellent at BH Mercedes. Carlos Enrique was my advisor and was the best advisor-Mercedes knowledge was excellent and his attention was great!!!

Clifford was amazing. Between him and the service manager, Andres, I could not be happier with the experience and the turnaround time. Thank you both!!

Excellent service, great facilities, kind, friendly, responsive staff. Facilities are clean, spacious, filled with various amenities including but not limited to coffee and bagels and tea.

Clifford is one of the best. He always ensures everything is done properly and quickly as possible. He makes sure I get everything that is needed such as a ride home. I appreciate every one as well at this dealership.

From start to finish my experience at Mercedes Benz of Beverly Hills was superior. Friendly, efficient, clean, and helpful... everything about the experience was positive. Zach Wallace took great care of me and my car. I highly recommend!

Andreas is so efficient, easy to schedule with and always makes sure that I am updated on the status of my car. Thank you for great customer service.

Corey did an amazing job for handling my sprinter egr valve issue. It was not simple fix, but Corey and Mersedes of Beverly Hills were to the point, fast and flexible to make it happen.

My service advisor, Clifford Louissaint, is the best advisor I’ve ever had. He is very efficient, friendly and helpful at MBZ, BH. He makes sure I get a ride to and from the dealership for quick repairs or will get me a loaner if they need to order parts etc . He makes sure I get help immediately. He is truly an asset to the dealership!!! Also, the other service people are very courteous and helpful !! Susie Leon

As usual Terry McKie did a terrific job in getting my car in, getting it serviced and getting it out in record time in spite of all of the competing cars at this very busy dealership. He deserves the highest rating that Mercedes gives to its personnel.

Great dealership to purchase a new car. One of the mangers named Dave provided excellent service and guidance throughout this purchase. My car is exactly what I wanted.

Great service experience today! I was met with a warm smile from the moment I pulled up. Muniq, my Service Advisor, was professional, friendly & provided me with regular updates.

My experience was very positive. The young man, Corey, was a delight to work with. Very professional and courteous. I have told several people about my experience.

I had a great experience with my car service, Lauren was very helpful and great to work with. I was told I needed service or parts that I didn’t need.

Brought my car for a scheduled service. Zachary Wallace was very professional and treated me with kindness. The facility is great. All I got is 21 words

Effortless. Zach Wallace, service advisor, was clear and precise. Had many advisors, as I have been a loyal customer to MBZ of Beverly Hills, and Zach was a true professional. Thank you, Zach!

Zack was very helpful! Didn't have to wait too long to get my car taken care of. Got a courtesy car in tge mean time.

Isaiah my Rep made me feel comfortable and guided me through the process of buying my car,very satisfied with professional help from Isaiah, keep up the good work!!

Excellent as always Lauren Baumann the service advisor made it so easy, RECOMMEND !!

Terry McKie is the best advisor. I enjoy working with him a lot. This has been my third time working with him and it has been a fantastic experience.

Excellent service. Representative was courteous, attentive and polite The car was ready when she said it would be The ride to my home was absolutely first class

Christian our service advisor provided the best customer service. He kept us in the loop and took very good care of all everything we need for my car!

Great service with Jose Ramos. I wouldn’t go to any other place. They do exquisite job working in every details proactively. Very accommodating and professional.

I have purchased multiple cars from BH Mercedes and use their service center for maintenance. Both sales and service offer great customer care. They are responsive and efficient with my time. Always friendly and helpful. I usually ask for Terry in service but occasionally use other service techs. All are knowledgeable and update me on my cars progress.

Made it super easy to come in for service for the recall campaign. Got a free ride service with Alto also which is super cool

Thanks to Amir for your assistance and service. I got what I liked and wanted through your help. I enjoyed the experience talking with all the guys I met in the dealership.

Fantastic, caring sales and service staff who are informative, positive and present an enthusiastic attitude. They always pick up the tab on my loaner. The Beverly Hills Mercedes team is simply the best!

Brought my car in for a brake booster recall. My service rep, Michael, was very friendly and efficient when I came in. They did have issue finding my car when I went to pick it up but several Mercedes employees noticed I was waiting awhile. Michael and several others went to see what the delay was and they were very apologetic. They gave me a thorough estimate on what repairs needed to be done as well. Anyway, overall employees and service was terrific.

Always great working with Mark! Fast, efficient and makes sure I get the best service…. Dropping the car and picking it up the same day is is alway good! Thank you

I have been going to this dealership for years and the service department is outstanding.My current service advisor ,Jose Ramos,is very knowledgeable and accommodating to my needs.

From making my appointment at Mercedes-Benz of Beverly Hills, I received professional and excellent customer service from everyone! My Service Advisor Micheal Reyes was the best. Mr. Reyes was honest, thorough gave great recommendations, kept me informed almost daily on the status of my car repair and expected completion.

Zachary Wallace was great he helped me with my car service on July 26th very nice gentleman, outgoing and extremely friendly, I will keep him as my service provider

I had B1 service and it was excellent, I also had a detailed service which cost me $179 at the same time. I was not happy.

They do an amazing job…on time and thorough. Service with a smile and great follow up. Can’t be happier with the job they did. Thanks.

Anytime I’ve needed help with my car, Christian has always been the best help! He's extremely considerate, thorough and managed the range of problems my car had in a timely manner so I could get my car back way faster than expected. He’s always the nicest guy there and I appreciate his help and attitude immensely! 10/10

Great service. Terri McKee is terrific and has been our service rep for countless years. I would recommend him to all my family and friends

I had a great experience with MB of Beverly Hills. Amazing people, great hospitality, they were all nice, easy and simple. I would like to thank the maintenance manager Miss Lauren Baumann( service department) and Mr Said Flifil (sales department) Mr Frank( finance department) for their precious advices and support on choosing the right car. I would definitely recommend this dealership.

I recently had to get my car repaired at my dealership, Mercedes-Benz of Beverly Hills. My service manager Terry McKie was extremely helpful sourcing all of the necessary parts and schedule the repairs, which were fast and on budget. This was extremely satisfying and a great experience.

great customer service! loved my experience with Mark, he was very helpful and kind. The service was quick and the entire process was easy leaving me with zero worries. The Alto drivers were so welcoming and helpful as well!

My service advisor Corey was very helpful and was able to answer all my questions! Great service center overall. Very professional staff all around. Have been going here for years!

Excellent (needs repeating) work and people. This dealership epitomizes quality and collegiality. Service was fast, and MB provides Alto ride service. Seamless experience. Highly recommend MB of BH

Terry was so personable and efficient, and it was such a good experience.