Mercedes-Benz of Beverly Hills Reviews & Testimonials

Looking for testimonials and reviews about Mercedes-Benz of Beverly Hills? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

Customer Testimonials


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Google Mar 24, 2023

Best service and quick service,very satisfying customer service

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Google Mar 23, 2023

The Sales team was Exceptional. Made our purchase simple and painless. Thanks

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Google Mar 23, 2023

Lauren Baumann in the service department is phenomenal at her job. Excellent customer, happiness skills. I am a big fan of hers.

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Google Mar 23, 2023

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Google Mar 20, 2023

Polite and professional

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Google Mar 19, 2023

Ivan is the best hands down when you are booking your services make sure to select Ivan as your advisor. The time and customer service experience was amazing thank you guys

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Google Mar 17, 2023

I hit a pothole on the 405 on route to bring my dog for surgery around 9:00 AM. My tire was quickly losing pressure so I pulled over and called Mercedes Roadside Service. The person was very professional and said a tow truck would be texting me. They arrived about an hour later & brought my SUV to the Beverly Hills Mercedes dealer. The tow truck driver said they would call me after he delivered the car which was around 11:00 AM. When I had not received any calls from Mercedes by 5:00 PM that day I called them. The person said to hold ...

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Google Mar 17, 2023

(Translated by Google) Excellent human quality service for customer service 🌟🌟🌟🌟🌟 (Original) Excelente servicio calidad humana para la atención al cliente 🌟🌟🌟🌟🌟

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Google Mar 17, 2023

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Google Mar 16, 2023

Evonne at BH Mercedes Benz is professional, honest and enjoyed working with her immensely

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Google Mar 16, 2023

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Google Mar 16, 2023

My service person. Mark Oliver of Mercedes-Benz of Beverly Hills. took care of me and especially my car and treated me with respect and patience. I am forever grateful for the work and time the service people performed on my car. It was a labor of love. 😊

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Google Mar 16, 2023

I had a very pleasant experience with Jackie. She was thorough and patient and had a very pleasant disposition. She is a great asset to your establishment. Her manner of customer service is rare these days so it was refreshing and appreciated. The only thing I would suggest is that if they have our vehicles more than 3 days that they give a quicker update. This was not just with Jackie but the last time I brought my vehicle in for service

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Google Mar 15, 2023

Mercedes is EXACTLY what they say they are ....The BEST or nothing !

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Google Mar 14, 2023

This is the 3rd Mercedes Benz dealership I visit & their service was awesome just like the others! My car got towed to their facility on a Sunday night & they took care of my flat tire quickly Monday morning. My service advisor Michael kept me informed of everything! Very satisfied with this dealership & Mercedes overall. Hopefully God will provide for me to get one of their SUV’s so potholes won’t ruin my tires! But I’m glad that I got the Wheels & Tires insurance! So worth it 😊

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Google Mar 13, 2023

I had a great experience buying a car at MBBH. Edgar is attentive, professional, experienced in the sales office and he always delivered on his promise. I would highly recommend!

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Google Mar 11, 2023

Very courteous professional and friendly service. We had a great experience getting my car here. Thank you!

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Google Mar 11, 2023

Very professional service received. Service advisor Zach provided with a great quality service and finally completed repairs. A+++

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Google Mar 11, 2023

Really great service thank you!

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Google Mar 10, 2023

Cory is an amazing service provider. He was very helpful and accommodating.

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Google Mar 9, 2023

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Google Mar 9, 2023

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Google Mar 8, 2023

Excellent experience working for Enrique and Jason . Would recommend it to everyone

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Google Mar 8, 2023

Very friendly and efficient service

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Google Mar 7, 2023

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Google Mar 5, 2023

M. Reyes was professional and efficient in advising on the services my E350 required. Made the experience extraordinary.

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Google Mar 5, 2023

Very professional, caring and respectful

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Google Mar 3, 2023

Corey, Bruno and the whole team are amazing! I wouldn’t trust my MBenz with anyone else.

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Google Mar 3, 2023

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Google Mar 3, 2023

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Google Feb 28, 2023

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Google Feb 28, 2023

My service advisor stayed in great communication and went the extra mile to get my car in and out of service.

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Google Feb 26, 2023

Great customer service with Andreas. Managed my expectations and offered me options/solutions on my service.

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Google Feb 26, 2023

Great service. Good staff. Clean. Great food and lounge.

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Google Feb 26, 2023

The service manager was extremely professional and sincere. He did everything he said: he was quick to reply to my messages, the car was ready when expected, a car was called quickly to fetch me, he presented photos of the additional work that needed to be done, and was well informed and knowledgeable. Something rare to find these days. Mercedes, Only the best! Thank you Andreas.

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Google Feb 25, 2023

Oh brother A+

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Google Feb 25, 2023

The advisor kept me informed of the status of the car at all time He made sure the car is ready on time Happy with experience

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Google Feb 23, 2023

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Google Feb 18, 2023

Speedy, professional and quality service!

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Cars Feb 18, 2023

Terry is the most helpful and efficient sales rep I’ve worked with. He was nothing but helpful and found the best solution for my vehicle.

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Google Feb 16, 2023

Terry McKie provided me with the highest of customer service. I’m thrilled beyond words with the customer support at Beverly Hills Mercedes.

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Cars Feb 5, 2023

Excellent service. Competitive pricing. Quick turnaround. Great experience! My rep was very pleasant and helpful. Rushed the car turn around so that I could have it for a business appointment.

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Google Feb 5, 2023

Alvaro was very professional and kind.

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Google Feb 2, 2023

Amir was absolutely fantastic! This is my second time purchasing from him and he makes the process seamless. Any issues that arise are immediately taken care of. He is extremely professional and responsive. 5 star rating! He’s the best.

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Google Feb 2, 2023

I took my car in for a service at BH Mercedes. My service advisor was Lauren Baumann, she was amazing. I have always had a good experience at Beverly Hills Mercedes but Lauren took the time to explain what they were going to be doing. It was a big service and a lot of money so she wanted to explain everything which I appreciated. I have always taken my cars to Beverly Hills Mercedes but now I will always ask for Lauren. If I could give her 100 stars I would. Thank you Lauren, Diana

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Google Feb 2, 2023

It was great working with my advisor Terry again! He’s kind and always is there on time to help me out

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Google Feb 2, 2023

Great service

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Google Feb 1, 2023

They are all amazing and so courteous and made the entire process very easy. They took my needs into consideration and were very down to earth. Everyone was so friendly and treated us like family. My best car shopping experience in this country. I look forward to going back to this location!

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Google Jan 28, 2023

Amazing service and it was a quick and easy experience. Barrett made the car shopping experience as smooth as possible. There were no hidden surprises with additional fees unlike other places and the car was waiting for me as promised. I would highly recommend!

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Google Jan 28, 2023

Michael Reyes was amazing!

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Google Jan 25, 2023

Worked with Clif, he's a killer, gets things done fast, straight to the point. Best service I've ever gotten around a car!

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Google Jan 24, 2023

Amazing and excellent service

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Google Jan 24, 2023

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Google Jan 24, 2023

Thanks to Michael Reyes and his team, I can feel how better Big Red drives. I’m also happy and grateful that it was inexpensive to get him tuned up. I appreciate the team at Mercedes Benz Beverly Hills.

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Google Jan 22, 2023

Corey was very helpful and communicative.

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Cars Jan 19, 2023

I have taken my Benz for years to BHMD and their service has never fell short of expectations. This time for my annual service the Service Advisor was Eddie A. who conducted himself in an extremely helpful, professional, and courteous manner. In addition, he communicated with me in regard to when my auto would be ready in a timely manner and was knowledgeable about services I received. Most definitely if and when my car is in need of repair, Mr. A. will be my point of contact.

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Google Jan 18, 2023

I experienced top tier service from advertiser named Jackie she made my experience at Beverly Hills Mercedes Benz very professional and straightforward she kept her word on everything she said to me and I appreciate her if you get your car serviced with them I suggest you request her to be your advisor thanks again Jackie have a wonderful week

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Google Jan 17, 2023

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Google Jan 14, 2023

Mr. Andreas Kroner was my service rep! He was amazingly professional, acknowledgable and pleasant! I would highly recommend Mercedes Benz of Beverly Hills to my friends just because of Mr. Kroner!!

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Google Jan 14, 2023

Great service really fast

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Google Jan 9, 2023

Staff here is extremely friendly and always rolls out the red carpet. If you need service done or looking to buy a Mercedes Benz in Beverly Hills definitely give them a call 🤙

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Cars Jan 4, 2023

Excellent service - very responsive and helpful. From initial inquiry to finalizing the sale I was done in 3 days. Very smooth, easy and stress-free. The selection of vehicles they have in stock is excellent too.

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Google Jan 4, 2023

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Google Jan 2, 2023

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Google Jan 2, 2023

My customer service advisor was Elan. What an amazing customer service. Love it.

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Google Dec 31, 2022

eBay purchase! Original contact was helpful, salesman (Neil Perlmuter) was very professional and knowledgeable and kept in touch throughout the whole process.

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Google Dec 29, 2022

This was the most efficient, less stress car purchase of my car buying years. Stephanie is absolute dynamite that guides your process with an understanding of the car, compassion and humor. Stephanie works hard to get it done on your terms and I’d absolutely buy another car from her when the need is there.

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Google Dec 29, 2022

One of the best thing about owning a Mercedes is the exceptional attention to detail in the service department @ Beverly Hills Mercedes.

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Google Dec 28, 2022

I have been helped by Melanie to lease a car who’s very professional, carrying, and kind and eager to assist with your needs and concerns. Very satisfied.

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Cars Dec 26, 2022

Terry is the best! I received a service loaner vehicle. My car was serviced and I was very happy when I picked up my car. Everyone there was nice and polite. Great experience!

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Cars Dec 26, 2022

Service department is first class. Terry knows every detail of the operation of my vehicle. I can always trust in a gods job the first time.

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Google Dec 25, 2022

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Google Dec 23, 2022

Cliff is the best ⭐️⭐️⭐️⭐️⭐️

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Google Dec 16, 2022

Excellent service!

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Google Dec 16, 2022

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Google Dec 15, 2022

I recently had my car serviced here and Cory Butler was outstanding. My car was finished and ready as promised. Cory was knowledgeable and had great customer relation skills. He is now my go to service guy. Very satisfied.

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Google Dec 12, 2022

Took my 2014 s550 in coolant was coming out Corey was my advisor excellent in all ways he called me back gave me a set price my car was ready in 3/4days new hoses heating valve washed it & alto car serves also great picked me up at my hotel & brought me back to Mercedes Benz I wouldn’t take my car any place else but BH Mercedes Benz dealership

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Google Dec 12, 2022

Outstanding service from Mike.

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Google Dec 11, 2022

Great service as always! Prompt and professional.

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Google Dec 11, 2022

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Google Dec 10, 2022

Terry Mckie has been my service advisor at Beverly Hills Mercedes for several years. He is extremely knowledgeable and gives excellent advice. He continues to make service appointments seemless. Thank you Terry!!

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Google Dec 10, 2022

Came in today for maintenance and I had an amazing experience. Jacky was lovely and very helpful! I’m definitely coming back next time and asking for her. Everyone else there was also very accommodating. Thank you Mercedes-Bentz of BH and Jacky for your help!

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Cars Dec 9, 2022

The entire team at BHM is amazing. I was in and out with a high-tech experience that had no holes or glitches. Thanks to Terry, the entire process was smooth sailing.

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Google Dec 9, 2022

Excellent Service!

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Google Dec 8, 2022

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Google Dec 6, 2022

There is a reason, evidently, why this place sells and services more AMG models than anywhere else on the planet… the selection was mind bending, service was the definition of professionalism THANK YOU!

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Google Dec 3, 2022

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Google Dec 3, 2022

Love the customer service by Marina she really cares and help us in what we need 😇❤️

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Google Dec 2, 2022

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Google Dec 2, 2022

Best customer service ever!!!!!!!

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Google Nov 30, 2022

Great advisor and great in updating on status

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Google Nov 24, 2022

Corey was great! He went above and beyond and was super helpful. I’d highly recommend him!

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Google Nov 17, 2022

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Google Nov 15, 2022

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Google Nov 14, 2022

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Google Nov 10, 2022

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Google Nov 10, 2022

My service advisor, Christian Chandler is the best and always goes above and beyond caring for my convenience and providing exemplary service. Cheryl LeBarts

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Google Nov 9, 2022

Stephanie is Excellent. Great experience buying the new GLC coup

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DealerRater Oct 14, 2021

Efficient Friendly Done as promised Work was professional Service area was spacious, clean like a surgical suite

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DealerRater Jul 7, 2021

Great service - been driving a Mercedes for 20 years. Had service done at Downtown lA Mercedes, Calabasas Mercedes and for the past 7 years Mercedes of Beverly Hills. Terry McKie at Beverly Hills is the best service advisor I have ever had.

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Mercedes-Benz of Beverly Hills Reviews Testimonials

Reviews & Testimonials | Mercedes-Benz of Beverly Hills