Mercedes-Benz of Beverly Hills Reviews & Testimonials
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Jose Ramos is an exceptional service advisor and great person. Had my car fixed quickly and efficiently. Highly recommend Jose at Mercedes Benz of Beverly Hills!
Beverly-Hills Mercedes-Benz is a amazing company! Headed up by Mr. Steven Bobak the Pre-Owned Director. Mr.Bobak is the benchmark for Expert knowledge in a market that is at times not honorable and full of not reliable or relevant information on your investment. Mr. Bobak is ground breaking in his pursuit of perfection and continues to have the highest quality of Pre-Owned cars in the World! I have been in the high end automobile business and market for over 30 years and no one is more professional and has more integrity and knowledge then Mr.Bobak . If your in the market ...
everyone was professional and helpful. my service manager Muniq did a great job guiding me through the different steps to get my car repaired. i used their free shuttle which really helped!
Elam Haim was a great service advisor. He went beyond the typical response to make sure we were happy customers with everything from advice to pricing. He made MBBH competitive with the marketplace. Good for MBBH for making smart hiring choices!
We purchased our 2017 GLE 43 coupe from Steve, it was exactly what we were looking for, the perfect color combination and options. Steve was polite, knowledgeable and very helpful, he explained everything, and went above and beyond to make sure we were satisfied with the Suv. We couldn’t be more happy with how smooth the transaction went. I highly recommend this dealership. Thank you!
Rick, the sales manager was very helpful. He kept his cool and listened to my problem. I appreciate his help with this situation. Looking forward to my car soon.
Was in for 1yr lease maintenance servicing. I had called ahead to check cost. Service person honored the rate I'd been given, but only after writing estimate up at a higher rate, and me asking. Waiting areas comfortable. Was told they no longer vacuum inside of car, but although service person wouldn't guarantee, he did request, and it did get done. They've made a number of changes since I was there a year ago (also for a leased Smart Car maintenance service), but none exactly seemed to target the customer experience (probably more about their 'bottom line'). ...
Secure the cost before bringing car in for maintenance, decide what you really need and watch out for up selling Had has been responsive to problems, needs.and customer relations
Service rep was very knowledgeable, thorough and caring. The timing of the service was spot on and everything completed to my satisfaction. It made me feel good that he knew me and couple things about me....makes a person feel like they are more than a numbet.
Good place to bring Mercedes for service. Helpful and friendly. They offer loaner vehicles which help when you need to get things done. Highly recommend.
Terry already provides great service! Love visiting him and catching up while my car is fixed. Excellent service! Thank you! I’m on my 3rd leased vehicle and I wouldn’t go anywhere to lease or service my cars. They always go way above and beyond to accommodate the customer.
Well mannered staff. Courtesy service. Only down side is super busy so time consuming. Other than that, great location and friendliness from all the staff.
Nice reception and excellent customer service manager, Carlos. I felt my car was well taken care of in his hands. The maintenance area was clean .
Dealer was helpful and very friendly . Communication was good. They did not find anything wrong with the Sprinter even though there was an engine light on but that was a MB glitch
If you are located in the los Angeles area, I would highly recommend Aria, who is a patent & wonderful person, & I would encourage anyone to go visit him @ the dealership!
Larry Anish is the best at Mercedes in Beverly Hills. Makes it an easy process and always give you the best deal out there! This is now our second car we got from him and have sent multiple friends who are just as happy!
I had a super good experience at the Beverly Hills Mercedes dealership Andre Dawson was great help! He took his time to explain everything to me & got me the best deal on the best car!! I highly recommend this dealership!
Richard took care of both my husband and I when we had to bring our cars in for service. He made sure to keep us updated with the status of our cars. We are very pleased with the service he provided.
Desmond was great, super friendly and helpful and got me everything I needed in a timely way! Extreme satisfied and look forward to returning when needed.
I’ve been their customer for several years, and both sales and service never disappoint. Carlos has been my service advisor from the beginning, and he’s been very helpful.
New guy in service dept is efficient, low pressure and helpful. Less corporate feel .refreshing in Beverly Hills. Folks nice in loaner area but process for getting a loaner is exhausting.
Through GO SEE TED, I got my wonderful new 450 SL from BEVERLY HILLS MERCEDES and the delivery was quick and ez. Speed and convenience makes a huge difference.. Their punctuality was appreciated.
We got a new car from this dealer last week. This dealer showed very professional understanding about Mercedes-Benz. Very passional on his work. Very patiently answered every questions we had.
The staff and customer care at Mercedes Beverly Hills is impeccable, highly recommended! Terry Mckie provides exceptional service and sincere care to all of his customers.
I always go for servicing my ML350. Mary St. George is very professional service consultant. She is very helpful as well as the attendant. I feel so comfortable to this dealership.
Service was great. However, I was less than impressed with the detailing of my car... whoever you use is not great. I’d say mediocre at best.
Awesome ! Dasmine is the best ! Accommodating and friendly staffs. I will sure go back at Mercedes Benz Beverly Hills Service Center. Thank you for free car wash too!
The team was able to help me with my scheduled service and also addressed some minor issues I was having with my car. Having a loaner vehicle really made it easy.
BH MB checked me in right away. Sarah Quinonez took car of me right away and gave me MB loaner car right away. Arrive was completed early and all things taken care of including scratched wheel
I went for B1 service. I had a very pleasant experience with my supervisor Mary. The whole process was fast and smooth and Mary and her stuff were very welcoming. I will recommend going to this location.
Richard is a gentleman. Helpful, professional and very kind. He made me feel my car was in good hand and I didn't have to worry. He made MBZ is a reliable company.
Carlos Muedano is always very helpful and knowledgeable. He has been helping me for many many years. When ever there was a problem, which has been very seldom, he has always gone out of his way to get it resolved quickly and professionally.
Desmond was fabulous and such a pleasure! I always have a good experience at this location. Will surely look for him on my next visit!
So fast and so efficient! Sarah was so helpful and so nice. She made everything so easy for me. Made me feel like I was the only one there. Very caring! A pleasure to work with. Sarah’s last name is Quinonez. Hope I have the pleasure of working with her again
Great experience having my C309 serviced on a Saturday. Was able to get some work done during the 2 hours. My service advisor, Jose Ramos, was terrific.
Terry M was absolutely excellent service adviser explain everything in detail , he know professional what need to take care off , fast turn around time Service, plus provide nice loaner cars
Great personal attention good overall experience staff was friendly and helpful no complaints place was clean and organized lots of stock to choose from thumbs up
Terry in service is the best. My car was in & out in 1 1/2 days Everyone in the service department makes things easy & smooth
Marjan is awesome! Highly recommend her. She went above and beyond to help me. Very good customer service and great car. I also enjoyed the process of getting the car
My service provider was amazing; she kept me updated and resolved my issues in a timely manner. I was provided a loan car, and was taken care over very well.
Great service and Terry is the best! Been going to him for over 10 years and will continue to do so as long as Terry is around.
I had a flat tire on Thanksgiving eve. The only place open and that I felt that was reputable to go to the day after Thanksgiving with Mercedes-Benz in Beverly Hills I called the service department and they were able to accommodate me. Unfortunately I needed to replace all my tires due to wear and one tire was severely damage they gave me a loaner sent me home and have my car ready clean and on the road the following day at noon.
Went to BH after. B service not performed well in TO . A very busy dealership but seem top notch. Car wash and latte are nice perks . Shuttle was very busy . Had to wait a long time to get to work and be picked up . Mary is a lovely hard working lady .
Thank you for the professional prompt service. Sarah, my adviser did a great job. She was very professional, helpful and knowledgeable. Thank you, Kathryn Checchi
This is my second time leasing a car from them. The service is impeccable. Jasmine is fantastic and i would recommend going there and ask for her. Great car selection. Great service overall
Just a great Experience - Neil Perlmuter was my sales rep and we were reunited again - This was my 4 or 5 car Mercedes from Neil so it was so easy. He did everything and the GLC 300 was fully loaded was super prepped the same day. Great Price,, easy to deal with and MBFS took care of the rest. I did buy the interior and exterior treatment and think this was a smart suggestion to protect my car- Again Thank neil for making so painless.
Desmond did a great job and I would definitely bring my Smart Car here again for all of its needs. Thank you so much for the great service!
We had a great experience walking into Mersedeh Dealership. Isaiah Randolph Was great to work with Quick honest and very friendly . We enjoy working with him and will be back for the next car in 3 years .
Neil Perlmuter did an excellent job getting me the car I want at a price I’m happy with. My new Mercedes GLC43 SUV is exactly what I hoped for. 👍
I have dealt with Farzam with my last 3 cars and he had always done his best to meet my needs and expectations. I recommend him highly if you’re looking for a Mercedes to buy or lease. But after you get your car, what you need is car maintenance and an advisor who makes this happen. Go see Terry. He will take care of any issues that arise with your car and really takes good care of his customers. His knowledge and expertise in all MB products really puts you at ease when handling routine maintenance or other issues. I ...
The service center is great I worked with Melissa and another girl in the front and Desmond who is my service advisor they are all awesome and make me feel welcome.
Mr. D. Kwon helped a lot to choose right car and right terms for lease options of this car . Thank you very much, Alexander Tkabladze
BarbAra and the team did a great job . They attended tonall my questions and fixed my car properly ! I am so pleased to find nat have an adviser who takes care the customer
Great customer service. Marjan gave me the deal she promised. Very pleasant and knowledgeable person to work with. No hassle going through the financing process.
I had a really good experience through this dealership. Jose is the guy to go to for any maintenance or car concerns. He knows what he’s talking about and treat you like family not just a number. The coffee bar is really good to!
Steven jay was great to work with. Appreciated how fair and easy the process was. Highly recommend. Look forward to working w Steven and the team again when my lease comes up.
Tamir is unbelievable and such a huge asset for Beverly Hills Mercedes. From start to finish, he never disappoints and makes everything go smoothly. A big shout out to his exceptional service
Outstanding service with high integrity, transparency and accountability . I was given a preferred 40 year customer discount . I was caught in Alabama in the storm and had to be delayed to Wednesday to pick up my car instead of last Saturday Thursday when it was ready without paying for rental for more than 5 days after it was ready
The Service Dept experience is almost always smooth, comfortable, trouble-free and surprise-free...just like my experience overall of operating my durable, quality premium vehicle from Germany! I always look forward to MAintenance Service at this classy place, staffed with competent advisors and technicians.
Jose was very pleasant helpful and knowledgeable as everyone always is. It was another pleasant experience at Mercedes benz Beverly Hills keep up the great work
Great service. My new service provider, Sarah, was wonderful. I was not aware Jaime left, but Sarah got me in and out with great ease.
I worked with Rick Chan and he was the best! Rick got me exactly where I needed to be and didn't play the typical games. It was truly the best experience and his no haggle style saved me precious time that money can't buy. Helen helped with the paperwork and also made the process a breeze. I highly recommend them!
Yvonne ghoul was great. Very informative and sincere with her approach. Great asset to the company.i would recommend her services to all my friends.
Jose Blandon was a wonderful service advisor. Quick and efficient!! The service dept has great Saturday hours. Loaner car was great! Very nice selection of cars.
Our service advisor Jose Rodriguez was great with explaining the process for our warranty repair. The service center was organized and they were able to accommodate me with a loaner vehicle. Our car was ready on time and would highly recommend Jose Rodriguez as your service advisor. Will this dealership for any other future service or warranty issues.
Very satisfied with attention to my concern and quick and professional issue resolved. Service advisor Mr. Zoran is really knowledgeable! Repairs performed in a very short time period.
Great Sprinter service on my motorhome. They are experts and know every detail of the Sprinter. Also washed my motor home and treated me with great courtesy
I had enjoyed purchasing my mercedece much more than previous Mercedes cars I bought since 1981 in different countries.this dealership is the best I have experienced
Go in and ask for Michael he is the best. Understands what you want, not pushy and gets the job done. Ten star customer service 😉
I've been taking my car to BHMB for years and while the entire team is amazing, I love working with Mary.. Her "no problem" attitude, and cheerful demeanor always makes it a pleasure. Courteous, resourceful and dedicated.
The salesman Andre Dawson always gets me the car I want at the price I want. The financial services are great too. The service department's, Carlos kind and concerned about your satisfaction with you vehicle. You could not ask for a better dealership than Beverly Hills Mercedes
good service, not good coffee. when you service you get latte when you buy you get cheap coffee??!! sevice excellent, issiah #1, change the cheap coffee
Great service had new service person Jamie Sanchez excellent service. Would recommend him to anyone. This my first experience with this representative. Previous I used Art Reyes who is no longer working at your location.
From the time I made the appointment to when I picked up my Smartcar, the entire process was pleasant. Zoran was our service advisor and he was nice and funny. We came in for 40k service but we had a few things already done by another shop so we told Zoran what we needed done and he made sure that we only got charged for the actual service they performed out of the 40k mile service checklist. I highly recommend this place. Our Smart was in and out in 3 hours on a Saturday and they even picked us up from ...
Our service adviser is the reason why we go to MBBH. She is always cordial, professional and customer focused. We also like the quality of service one can expect from this place.
I had my 2002 there for 3 weeks meanwhile I had a beautiful loaner mine was a very odd problem with a sensor but they finally located it and fixed it - they kept it until they found the problem and the even took it for a long ride that I Ok'd to make sure it was ok . So I bought a new GLK while my 2002 was in the Shop so my daughter will get the ML !They were terrific !
I would like to come back to your dealership. Very professional. Perfect customer service. Very friendly employees, I would recommend this dealership to visit. Thank you
Great all the way around really good great spectacular wonderful loved the experience on on and on and on my own and I'm very happy with it
My experience is always amazing with Tamir. He's efficient, and courteous and prompt! They also wash your car when finished. Honestly I love having to deal with someone professional
Great experience....I would recommend this dealership any day of the week! This was my first visit to the service department and they were very helpful and timely.
Mary was fantastic. I drove in and out with ease and efficiency...and the car was washed too! Beautiful service. I would highly recommend this dealership.
Monica was terrific and I appreciate her expertise and help! She showed me how some of the things on my car work and was very nice, knowledgeable and friendly. Thanks.
Jaime is the best at getting you in and out with great service. I highly recommend him and MB. The car was returned in impeccable shape and better running than it has been in months.
Had an appointment fir my car's first service this afternoon. Although I made it an hour early, Sarah was very professional and quick in processing the paperwork. Unfortunately the service couldn't be completed due to a computer malfunction which is key to servicing cars. Sarah was very apologetic and rescheduled my appointment for tomorrow.
Mary is a pleasure to work with and I can count on this dealership to complete the required service in a timlely fashion. My vehicle is returned in clean condition
Mary is very attentive and she has great customer support which is key. One thing needs to change is the rental experience. It should be a service being provided not a nusance.
I couldn't ask for better service height level customer service .jose Rodriguez is very knowledge he answered to all my question. Proposed to drop me off or pick me up after the service .
Rick. C was the best, really made getting a car her an enjoyable experience and it was so fast! Any other time I've bought or leased a car I felt like I was at the dealership forever not this time! Thanks Rick and Beverly Hills Mercedes for this Great experience!!
First time since 1973 when u were on wilshire blvd I was refused a loaner car. You say. "Too bad". I say "new attitude not pleasant". Sorry I couldn't call ahead and schedule b/c I didn't know the gear shifter would go bad.
The service representative: Zoran was excellent in handling my service request; I appreciated my service handling going beyond my expectations. All the service staff are on point & swift! ~Suzanne
We had great experience everything happend so fast & smooth. Marjan was very very helpful I'm glad we decided to go to bhb. If you want to get good deal & meet nice people ask for Marjan& Richard.
Reviews & Testimonials | Mercedes-Benz of Beverly Hills