Mercedes-Benz of Beverly Hills Reviews & Testimonials
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Best service and quick service,very satisfying customer service
The Sales team was Exceptional. Made our purchase simple and painless. Thanks
Lauren Baumann in the service department is phenomenal at her job. Excellent customer, happiness skills. I am a big fan of hers.
Polite and professional
Ivan is the best hands down when you are booking your services make sure to select Ivan as your advisor. The time and customer service experience was amazing thank you guys
I hit a pothole on the 405 on route to bring my dog for surgery around 9:00 AM. My tire was quickly losing pressure so I pulled over and called Mercedes Roadside Service. The person was very professional and said a tow truck would be texting me. They arrived about an hour later & brought my SUV to the Beverly Hills Mercedes dealer. The tow truck driver said they would call me after he delivered the car which was around 11:00 AM. When I had not received any calls from Mercedes by 5:00 PM that day I called them. The person said to hold ...
(Translated by Google) Excellent human quality service for customer service 🌟🌟🌟🌟🌟 (Original) Excelente servicio calidad humana para la atención al cliente 🌟🌟🌟🌟🌟
Evonne at BH Mercedes Benz is professional, honest and enjoyed working with her immensely
My service person. Mark Oliver of Mercedes-Benz of Beverly Hills. took care of me and especially my car and treated me with respect and patience. I am forever grateful for the work and time the service people performed on my car. It was a labor of love. 😊
I had a very pleasant experience with Jackie. She was thorough and patient and had a very pleasant disposition. She is a great asset to your establishment. Her manner of customer service is rare these days so it was refreshing and appreciated. The only thing I would suggest is that if they have our vehicles more than 3 days that they give a quicker update. This was not just with Jackie but the last time I brought my vehicle in for service
Mercedes is EXACTLY what they say they are ....The BEST or nothing !
This is the 3rd Mercedes Benz dealership I visit & their service was awesome just like the others! My car got towed to their facility on a Sunday night & they took care of my flat tire quickly Monday morning. My service advisor Michael kept me informed of everything! Very satisfied with this dealership & Mercedes overall. Hopefully God will provide for me to get one of their SUV’s so potholes won’t ruin my tires! But I’m glad that I got the Wheels & Tires insurance! So worth it 😊
I had a great experience buying a car at MBBH. Edgar is attentive, professional, experienced in the sales office and he always delivered on his promise. I would highly recommend!
Very courteous professional and friendly service. We had a great experience getting my car here. Thank you!
Very professional service received. Service advisor Zach provided with a great quality service and finally completed repairs. A+++
Really great service thank you!
Cory is an amazing service provider. He was very helpful and accommodating.
Excellent experience working for Enrique and Jason . Would recommend it to everyone
Very friendly and efficient service
M. Reyes was professional and efficient in advising on the services my E350 required. Made the experience extraordinary.
Very professional, caring and respectful
Corey, Bruno and the whole team are amazing! I wouldn’t trust my MBenz with anyone else.
My service advisor stayed in great communication and went the extra mile to get my car in and out of service.
Great customer service with Andreas. Managed my expectations and offered me options/solutions on my service.
Great service. Good staff. Clean. Great food and lounge.
The service manager was extremely professional and sincere. He did everything he said: he was quick to reply to my messages, the car was ready when expected, a car was called quickly to fetch me, he presented photos of the additional work that needed to be done, and was well informed and knowledgeable. Something rare to find these days. Mercedes, Only the best! Thank you Andreas.
Oh brother A+
The advisor kept me informed of the status of the car at all time He made sure the car is ready on time Happy with experience
Speedy, professional and quality service!
Terry is the most helpful and efficient sales rep I’ve worked with. He was nothing but helpful and found the best solution for my vehicle.
Terry McKie provided me with the highest of customer service. I’m thrilled beyond words with the customer support at Beverly Hills Mercedes.
Excellent service. Competitive pricing. Quick turnaround. Great experience! My rep was very pleasant and helpful. Rushed the car turn around so that I could have it for a business appointment.
Alvaro was very professional and kind.
Amir was absolutely fantastic! This is my second time purchasing from him and he makes the process seamless. Any issues that arise are immediately taken care of. He is extremely professional and responsive. 5 star rating! He’s the best.
I took my car in for a service at BH Mercedes. My service advisor was Lauren Baumann, she was amazing. I have always had a good experience at Beverly Hills Mercedes but Lauren took the time to explain what they were going to be doing. It was a big service and a lot of money so she wanted to explain everything which I appreciated. I have always taken my cars to Beverly Hills Mercedes but now I will always ask for Lauren. If I could give her 100 stars I would. Thank you Lauren, Diana
It was great working with my advisor Terry again! He’s kind and always is there on time to help me out
They are all amazing and so courteous and made the entire process very easy. They took my needs into consideration and were very down to earth. Everyone was so friendly and treated us like family. My best car shopping experience in this country. I look forward to going back to this location!
Amazing service and it was a quick and easy experience. Barrett made the car shopping experience as smooth as possible. There were no hidden surprises with additional fees unlike other places and the car was waiting for me as promised. I would highly recommend!
Michael Reyes was amazing!
Worked with Clif, he's a killer, gets things done fast, straight to the point. Best service I've ever gotten around a car!
Amazing and excellent service
Thanks to Michael Reyes and his team, I can feel how better Big Red drives. I’m also happy and grateful that it was inexpensive to get him tuned up. I appreciate the team at Mercedes Benz Beverly Hills.
Corey was very helpful and communicative.
I have taken my Benz for years to BHMD and their service has never fell short of expectations. This time for my annual service the Service Advisor was Eddie A. who conducted himself in an extremely helpful, professional, and courteous manner. In addition, he communicated with me in regard to when my auto would be ready in a timely manner and was knowledgeable about services I received. Most definitely if and when my car is in need of repair, Mr. A. will be my point of contact.
I experienced top tier service from advertiser named Jackie she made my experience at Beverly Hills Mercedes Benz very professional and straightforward she kept her word on everything she said to me and I appreciate her if you get your car serviced with them I suggest you request her to be your advisor thanks again Jackie have a wonderful week
Mr. Andreas Kroner was my service rep! He was amazingly professional, acknowledgable and pleasant! I would highly recommend Mercedes Benz of Beverly Hills to my friends just because of Mr. Kroner!!
Great service really fast
Staff here is extremely friendly and always rolls out the red carpet. If you need service done or looking to buy a Mercedes Benz in Beverly Hills definitely give them a call 🤙
Excellent service - very responsive and helpful. From initial inquiry to finalizing the sale I was done in 3 days. Very smooth, easy and stress-free. The selection of vehicles they have in stock is excellent too.
My customer service advisor was Elan. What an amazing customer service. Love it.
eBay purchase! Original contact was helpful, salesman (Neil Perlmuter) was very professional and knowledgeable and kept in touch throughout the whole process.
This was the most efficient, less stress car purchase of my car buying years. Stephanie is absolute dynamite that guides your process with an understanding of the car, compassion and humor. Stephanie works hard to get it done on your terms and I’d absolutely buy another car from her when the need is there.
One of the best thing about owning a Mercedes is the exceptional attention to detail in the service department @ Beverly Hills Mercedes.
I have been helped by Melanie to lease a car who’s very professional, carrying, and kind and eager to assist with your needs and concerns. Very satisfied.
Terry is the best! I received a service loaner vehicle. My car was serviced and I was very happy when I picked up my car. Everyone there was nice and polite. Great experience!
Service department is first class. Terry knows every detail of the operation of my vehicle. I can always trust in a gods job the first time.
Cliff is the best ⭐️⭐️⭐️⭐️⭐️
I recently had my car serviced here and Cory Butler was outstanding. My car was finished and ready as promised. Cory was knowledgeable and had great customer relation skills. He is now my go to service guy. Very satisfied.
Took my 2014 s550 in coolant was coming out Corey was my advisor excellent in all ways he called me back gave me a set price my car was ready in 3/4days new hoses heating valve washed it & alto car serves also great picked me up at my hotel & brought me back to Mercedes Benz I wouldn’t take my car any place else but BH Mercedes Benz dealership
Outstanding service from Mike.
Great service as always! Prompt and professional.
Terry Mckie has been my service advisor at Beverly Hills Mercedes for several years. He is extremely knowledgeable and gives excellent advice. He continues to make service appointments seemless. Thank you Terry!!
Came in today for maintenance and I had an amazing experience. Jacky was lovely and very helpful! I’m definitely coming back next time and asking for her. Everyone else there was also very accommodating. Thank you Mercedes-Bentz of BH and Jacky for your help!
The entire team at BHM is amazing. I was in and out with a high-tech experience that had no holes or glitches. Thanks to Terry, the entire process was smooth sailing.
There is a reason, evidently, why this place sells and services more AMG models than anywhere else on the planet… the selection was mind bending, service was the definition of professionalism THANK YOU!
Love the customer service by Marina she really cares and help us in what we need 😇❤️
Best customer service ever!!!!!!!
Great advisor and great in updating on status
Corey was great! He went above and beyond and was super helpful. I’d highly recommend him!
My service advisor, Christian Chandler is the best and always goes above and beyond caring for my convenience and providing exemplary service. Cheryl LeBarts
Stephanie is Excellent. Great experience buying the new GLC coup
Efficient Friendly Done as promised Work was professional Service area was spacious, clean like a surgical suite
Great service - been driving a Mercedes for 20 years. Had service done at Downtown lA Mercedes, Calabasas Mercedes and for the past 7 years Mercedes of Beverly Hills. Terry McKie at Beverly Hills is the best service advisor I have ever had.
Reviews & Testimonials | Mercedes-Benz of Beverly Hills