Mercedes-Benz of Beverly Hills Reviews & Testimonials
Looking for testimonials and reviews about Mercedes-Benz of Beverly Hills? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Customer Testimonials
Great customer service and helpful information to find the best deal. Professional assistance from sales to financial services.
Exemplary staff that is knowledgeable, customer-friendly, and delivers an exceptional customer experience. Thank you!
I took a vehicle in for a Recall Notice and got it back a few hours later clean inside and out along with a multipoint inspection. Terry, the service manager that handled my visit, explained the recall service to me and didn't try to sell me on any addition work. The dealership even provided the Alto car service to drive me home and back once the vehicle was ready. The entire experience made me feel confident again in my vehicle after fixing the recall issue.
Clif was an excellent advisor for our service. Was prompt, kept me in the loop. Only advisor I will deal with at Mercedes Benz of Beverly Hills
Quite happy with my experiences. Staff are friendly and competent at their jobs. I've been two times in the facility, it was like a walk-in visit. In less that 5 minutes I was out cause the staff quickly detected and fixed the minor issues for free. In general, it's a great branch of MB. I just had a little hard time figuring out entrance to the facility 😀 that's really all!
I have been a client of BHMB for many years. Obviously I appreciate their work.
Thank you to advisor Cliford Loiussaint. He was knowledgable, professional, very helpful and offered excellent customer service.
Had the pleasure to lease a car from this dealership, was impressed with their professionalism and service. They delivered exactly what they promised on time.
Great first experience at Mercedes Beverly Hills. Luis made us feel very welcome and comfortable. Car service was done quick and car wash and cleaned
Melanie is a great saleswoman. She helped me with everything from the minute I called her until i bought my car. She knows her job very well and she’s passionate about it and about her clients. Thank you Melanie, you are the best
Corey Butler great representative always communicative. Your minimum word requirement is obnoxious and you should learn from Corey. Care about the customer
Best service and customer car I have ever had. Terry is the most incredible service mgr. Look nowhere else for service
The dealer is friendly and helpful and efficient working, I got a good deal and most satisfaction. Thanks!
Outstanding service. I would highly recommend Beverly Hills Mercedes Benz to everyone who owns a Mercedes
It was my first time working with Lauren and she was exceptional, way above any other service rep I’ve worked with. She was efficient, right on top of keeping me informed and very helpful and friendly.
I brought my car in for a flat tire replacement. I was notified of recalls and software updates by the highly professional service writer James. All repairs were done promptly with a free detail thrown in. Experience was as goid as could be expected for a luxury brand service experience.
I had a very good experience. The guy that helped me. Mr. James was very polite helpful he took me on time thank you.
Both the parts manager and Terry Mckie went out of there way to solve my problem.
The service and parts department are great have not had a problem. Sometimes a little slow but get the job done. New car sales also no problem. No pressure sales. Had what I wanted.
From the first call to schedule the service to the attention and care once I arrived at my appointment, Beverly Hills Mercedes Benz did not disappoint. I drove three hours to have my vehicle serviced and I will do it again in a heartbeat. Thank you Michael R. for an outstanding service. Recommend to anyone to visit. Thanks again for the outstanding service
Brian was great help!
Everyone was very professional and attentive I felt like I was being very well taken care of and informed
Advisors always very knowledgeable and helpful. I’m always very happy with the level of service I receive here.
Excellent dealership However, it takes hours to complete the transactions to buy a new car.
Mark explains the service detail clearly and patiently.
Michael Reyes was very personable and explained in detail the repairs needed for my car
Great service advisor - Bryan Neville. He is very considerate and an excellent service provider. Looking forward to working with him in the future!
Customer service was excellent Jackie went thr extra mile for me to find out information on how Permaplate would get done at the Beverly Hills facility. Thank you so much for loving on me today.
Lauren was excellent in and helpful throughout the entire process. Staff were all courteous and friendly.
Very courteous and professional service. Would definitely recommend this dealer for any or all your needs.
Ariel was very fast paced while also being really detailed! He walked us through every step and explained the whole process to us while making the experience of buying a new car very smooth and enjoyable
I had a very pleasant relationship with Jackie my service agent who was efficient and kept in touch with me to keep me informed.. I will always ask for her.
Excellent focus on individual vehicles and clients. Andreas is especially knowledgeable of the rare/exclusive European market products.
Corey was amazing. Very detailed and helped me get my car fixed. 5 star service
Terry McKie is the absolute best!!! He is kind,thoughtful and knowledgable. Wouldnt go to anyone else
Excellent first class service always! I appreciate my service advisor Bryan whom handled my recent service with care & integrity’
Jackie was an amazing advisor and she understood me well. Her and her team did such a great job with my car and I am so happy with what was done to it.
Mark Oliver, the service rep, provided excellent service, was very communicative, and his follow up was exemplary. I have four Mercedes` in my family and have full confidence in him and this dealership
Excellent svc advisor and experience over all.
Jackeline Flamenco is a consummate professional and always delivers what she promises. She pays attention to details and is always on top of any situation
Lauren B literally provided the greatest customer service Ive ever experienced. Her and Service manager Craig were extremely helpful and accommodating. I would highly recommend this location to others.
Friendly, fast, accurate, efficient and trusted service. No wasted time. Easy to schedule and well organized transportation. Its a great feeling when you know you will be taken care of in the best possible way.
Been going here for 23 years. Always get great service. My service advisor Mark Oliver has been fantastic.
Absolutely thrilled with the service I received from my service advisor, Lauren! As always she goes above and beyond to ensure my car was taken care of promptly and efficiently. Their attention to detail and clear communication throughout the process left me highly impressed. I greatly appreciate their dedication to making sure my car was in top-notch condition. A true professional who deserves every bit of this 5-star review!
Great salesman ,Said FLIFL, spared no effort in making sure I was completely happy and stuck to the original deal I had struck nearly 9 months ago.
Amazing service and staff, i had a flat tire they took my car in and had me back on the road with a new tire, a mini service and a car wash in <4 hours!
Christian was a great advisor! Answered all my questions and was super friendly and professional
My service advisor Bryan Neville was so friendly, polite and knowledgeable. He kept me in the loop with the new tires and body shop delays. I appreciate his help.
From the time I pulled up to the service department, my experience was A-1 Plus! The only location I will ever bring my vehicle to from now on. I'm very pleased with the service and my service advisor Cliff rolled out the red carpet. He is friendly, professional and extremely knowledgeable when it came to my vehicles needs. Also, I got my vehicle back in record time. Cliff went above and beyond. Best overall service experience I've had in all my years of getting my vehicle serviced!
I’m very pleased with the service I received at Beverly Hills Mercedes Benz. My advisor Bryan was phenomenal. Very knowledgeable, friendly, attentive.
Jackie is amazing! I had to get my battery replaced and she made sure I got my car back ASAP!
Great and very efficient. On time and service was quick. Will keep returning to this service
David is very patient and so helpful! Without him, I’m not able to get the car I want within 2 days! Great to deal business with him!
This is the best mercedes-benz dealer i have been to very great staff and excellent customer service
Busra the loaner car department and also Jackeline made my service smooth
Thank you to service manager Andres Antelo for Being pro active handling my concerns professionally, also Thank you Michael Reyes for being a great communicator and updating me regularly on the status of my car. I appreciate the high quality customer service you both provided ! Thank you!
THE BEST PLACE EVER!! ALL THE STAFF IS ON POINT AND DOING THIER JOB evertime I take my car for SERVICE!! IVE BEEN WORKING WITH IVAN EVER SINCE I BOUGHT MY CAR AND HE MAKES MY LIFE SO MUCH BETTER! Ivan takes so much time and effort in making sure I have a great experience when I bring my car in for service! THANK YOU AGAIN FOR BEING THE BEST !!!
Fast response. Everything done on time. Well advised of additional work in advance. All good
Marina is so good and professional. Her customer service is second to none. She understands the customer's need and attends to them. She is an excellent person in your team.
They always help me out with all my concerns. They always make me feel like a priority!
My service advisor Eddie offered excellent customer service and made sure I was taken care of!
Excellent work on my.car, and my service provider , Mike, was excellent with servicing me.
The only problem I had was waiting for credit department to open. But overall it’s good.
came in and purchase was very easy and quick , Amir helped with any questions we had about the car.
I drove into the dealer because my car was misfiring and Lauren was able to give me a preliminary diagnosis quickly and arranged a ride home for me. She was very communicative about the timing and the car was ready as promised.
Professional, friendly done in timely manner and Ivan has always been the Best. Thank you.
The service rep, Jackeline Flamenco, was knowledgeable and kept me informed. I thought she was the best rep in the 22+ years I have been coming to BH M. Jackie was customer friendly and smart.
I recently had the pleasure of visiting the Mercedes dealership and was fortunate enough to be assisted by a truly outstanding individual, Bryan. From the moment I stepped in, he exuded professionalism and a genuine willingness to help. Bryan's knowledge and expertise about Mercedes cars were evident as he patiently answered all my questions and provided valuable insights into the features of different models. He took the time to understand my needs and preferences, ensuring that I made an informed decision. Throughout the process, Bryan's customer service was unparalleled. He was attentive, courteous, and went above and beyond ...
Jacqueline is a consummate professional! I’ve always felt safe and a rarely informed when she is at the helm of my service or repair team!
Always love working with my service advisor, Michael Reyes. He is very knowledgeable and excellent at communication—from his explanations of the service to what services may be needed in the future to even timing his message for my car pickup so I arrive right after it’s been cleaned and ready for me to drive off. I really appreciate his extra efforts to make sure we’re all well-informed, comfortable, and satisfied. Best ever!
Staff is open, friendly & professional. Follow-up is prompt and each staff member is willing to reach out and help.
Terry was great. He was patient and went out of his way to ensure my car is up to highest standard. Bravo!!
We have leased over 5 cars from BH Mercedes Benz and have great experiences every time. Our salesperson Ridgely was very impressive- knowledgeable, motivated to find the car we wanted and within our budget. I highly recommend the dealership and Ridgely!
Edgard went above and beyond to assist me with my purchase. Reccommended
I am always please with people and quality of work . They are always willing to help and work with you make the work done.
Lauren is very prompt and a business owner, she promised the car will be ready at certain time an it was, thank you
I have always had good experiences whenever I stop by here for services.
Very efficient and expedite, I appreciate specially the help of my adviser Eddie Aquino, fast response and with positive results
Sensational service, clean facility, very nice staff.
I had such a bad experience at the MB Enicino, I came to Beverly Hills due to Urgency and it was the best decision. Alvaro was extremely helpful and was on top of my repair while in! I will continue bringing my car back here! Thank you!!!
I feel confident that the service provided to my car was excellent, really makes me feel secure. Eddie and the staff are very pleasant and helpful
Great service best price anywhere Jose is the best service advisor Promised to have the car ready on time
I know that I can always depend on the teams at MBBB! Lauren is a Superstar!! She always works things out when I am in need. Then there is Andres, he always is there to solve issues and personally test drove my E63 AMGs wagon to insure my up coming trip would be without issues. Thank you MBBB!!
It was my first time going to BH Mercedes, super friendly staff, Jackie my advisor was very helpful and very knowledgeable and sweet. Also take advantage of their carwash.
Bryan the best service advisor. Really help me. Fast and professional. I really want to come back for service
The professionalism of the staff is top notch, they were able to accommodate my requests without any hesitancy. Service was quick and they did a wonderful job on my vehicle. They also go over any questions and concerns with you, which makes the discussion comfortable.
Really expensive but good service
Reviews & Testimonials | Mercedes-Benz of Beverly Hills