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Mercedes-Benz of Beverly Hills

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My smart car was in the shop here for about a month, getting a complete transmission and clutch replacement. Some red flags came up during the complimentary "World Class Mercedes Benz Inspection", which prompted an examination into the engine, where a leak in a coolant hose was causing overheating (something I had noticed twice, when I had promptly pulled over to wait for the engine to cool down again - I thought maybe smart cars were just quick to overheat). My car was still under warranty, and Jose Ramos was great about managing all the many moving parts that go into making sure the warranty provider pays. The company provided me with a Mercedes C300 to drive around while I waited, which I really enjoyed (alas it was a bit bigger than I am used to, and I did scuff the rims). All in all the shop took great care of my car and when I got her back, she was in great shape. The reason this is 4-stars instead of 5-stars however, is that I got the alert that she was ready for an oil change within a day of taking her home. I was a little disappointed that the "World Class Mercedes Benz Inspection" did not check something so basic as her oil levels. I reached out to Jose to make sure it wasn't included (the smart car needs this alert to be manually reset and sometimes service forgets to do so), but I never received a response. Communication was spotty throughout the service process as well. There was one point where I was told I would contacted "tomorrow," and ended up having to reach out myself a week later because I didn't hear anything from anyone. In the end I took my car to get her oil changed at a Firestone - still a bit disappointed that Mercedes didn't check that (or get back to me about whether or not they checked it).

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The service rep “Tamir Reichman” was knowledgeable and helpful. He evaluated and gave an extensive explanation of my vehicle’s recommendations.

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